Set up the account pack
Collect objectives, stakeholders, commitments, risks, adoption details, and open decisions. Approve each card.
Live recall for account managers
Find the promise before the customer has to repeat it.
Put objectives, outcomes, risks, and commitments in an account pack. Shadow Mind finds the useful card while you stay with the customer.
For account managers, customer success managers, and client partners.
The problem
The customer remembers the promise. Can you find it?
Renewal calls, escalations, and business reviews depend on details spread across notes, plans, and past conversations. Searching for them breaks the flow and weakens confidence.
The useful detail may be a promise you made, an adoption risk, or a decision that still needs an owner.
How it works
Keep the account history close without reading from a script.
Call up the account history
Request a cue when a concern, question, or opportunity needs precise context.
Continue from the record
Use the approved fact that connects the current question to the customer history.
Built for customer relationships
Use the account history when renewal, risk, or expansion comes up.
Renewal conversations
Recall value delivered, unresolved risks, and the evidence behind the renewal case.
Business reviews
Keep customer objectives, adoption signals, and next decisions at the centre of the discussion.
Escalations
Surface commitments, constraints, and calm questions before promising the wrong solution.
Expansion discovery
Recognise new needs and ask relevant questions without forcing a sales script.
Designed for a glance
Each cue pulls one useful detail from the account record.
Short cue cards keep verified promises, risks, and customer outcomes visible. If nothing matches, Shadow Mind says so.
Live conversation
Listening for the question
Customer asks
Why should we renew when adoption is still uneven?
Ready when the question ends
Matched from approved material
4 cues
Recall result ยท 0.8s
01Activation up 18%
02Onboarding down 4 days
033 teams requested access
04Audit export still blocked
Control and trust
You choose what goes in and what comes back.
You control the account material and each recall request. Set access rules for customer information. Obtain consent before transcription.
Founding access
See whether an account pack holds up at renewal time.
Join early testing for renewal, business review, escalation, and expansion conversations.
Secure payment through Stripe. Renews yearly until cancellation.